Manage and improve core IT processes


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IT process improvement

Assess the importance and effectiveness of your core IT processes. Get the data you need to start your process improvement journey. Your customized report will highlight your organizations most pressing IT process needs, prioritized by their effectiveness and importance to the business.
We can help you…
  • Map your IT process landscape
  • Explore each IT process
  • Build team alignment
  • Track ownership and accountability

Understand your IT departments strengths & weaknesses with the IT management & governance diagnostic


Understand departmental strengths & weaknesses

Once a year, take a step back from IT’s day-to-day operations and look at the big picture.

Understand your teams perception of each process importance and effectiveness

Build your framework for managing and improving the iT department over the long term.


Prioritise key IT processes & build improvement roadmap

Cut through the noise: uncover the IT processes that really matter in building your world- class It Department.

Align your team behind achieving your vision, communicating the rationale behind your decisions.

Prioritize quick wins to show your stakeholders that rapid improvement is a priority.


Establish clear ownership of core IT processes

Use our scripted ownership exercise to make your next IT leadership team exciting and effective.

Ensure that every IT process has clear ownership and accountability

Balance responsibilities so that senior staff arent overloaded and junior staff arent underleveraged


Empower your team with a training & development plan 

Engage your team by communicating how their efforts will contribute to your organization’s big picture.

Kick off your team’s initiaties by setting clear objectives, timelines and key success metrics

Provide your team with the tools and best practices they’ll need to learn skills and drive improvement for the team.

Tandem CIO makes use of Info Tech Research group IT Management and Governance Framework in order to diagnose current processes and formulate a plan to improve core IT processes. The overall success of an IT department will depend on the strength of its underlying core processes. Improving your processes means that you spend less time fighting fires and more time delivering exceptional business value.

Our IT core process improvement services include a comprehensive and connected set of research to help you optimise and improve your core IT processes. Completion of the IT Management and Governance Diagnostics will deliver the following:

  • Understand your departments strengths and weaknesses
  • Prioritize your key IT processes and build an improvement roadmap
  • Establish clear ownership of core IT processes
  • Empower your team with a training and development plan for process owners.

Each element within the framework provides a comprehensive set of material and tools to help you understand best practices and improve each core IT process.

information technology process, IT Process Improvement

Are you ready to take your IT team to the next level of maturity?